Privacy Policy

BizFlowAI ("BizFlowAI", "we", "our", or "us") provides an AI-powered customer engagement, CRM, and business communication platform for businesses.

This Privacy Policy explains how BizFlowAI collects, uses, stores, and protects information when users access or use our website, application, CRM services, WhatsApp integrations, and related services.

1. Information We Collect

Depending on how you use BizFlowAI, we may collect:

• Name
• Email address
• Phone number
• Business name and business information
• Account and authentication information
• Customer and lead information entered by businesses
• WhatsApp Business account information
• WhatsApp messages and conversation data connected by a business
• Appointment, lead, and customer-management information
• Information about how users interact with BizFlowAI
• IP address, browser type, device information, and technical/log information

We only collect information that is reasonably necessary to provide and operate our services.

2. How We Use Information

We may use information to:

• Create and manage BizFlowAI accounts
• Provide CRM and customer-management functionality
• Manage leads and customer conversations
• Send and receive WhatsApp messages on behalf of connected businesses
• Provide automated and AI-assisted customer responses
• Manage appointments and customer interactions
• Provide customer support
• Maintain, secure, and improve our services
• Detect and prevent fraud, abuse, and security incidents
• Comply with applicable legal and regulatory requirements

3. WhatsApp and Meta Data

BizFlowAI may integrate with the Meta WhatsApp Business Platform.

When a business connects its WhatsApp Business account to BizFlowAI, we may receive and process information made available through the authorized Meta APIs, which may include:

• WhatsApp Business account information
• Business phone number information
• WhatsApp messages and message metadata
• Customer phone numbers and identifiers associated with conversations
• Information required to send and receive WhatsApp messages
• Other information made available through the permissions authorized by the business

BizFlowAI processes this information to provide WhatsApp messaging, automation, customer engagement, CRM, lead management, and related functionality requested by the business.

BizFlowAI does not sell WhatsApp conversation data or Meta Platform Data.

We do not use Meta Platform Data for advertising purposes unrelated to providing the requested BizFlowAI services.

4. Processing on Behalf of Businesses

BizFlowAI primarily provides services to businesses.

When a business uses BizFlowAI to manage its customers and conversations, the business may provide customer information to BizFlowAI for processing as part of the services.

The business using BizFlowAI is responsible for ensuring that it has the appropriate rights and permissions to provide such information to BizFlowAI and to communicate with its customers.

5. AI Processing

BizFlowAI may use third-party AI service providers, including OpenAI, to provide AI-assisted features such as generating or improving customer responses.

Only information necessary to provide the requested functionality is processed through such services.

6. Third-Party Service Providers

BizFlowAI may use trusted service providers to operate and maintain the platform, including:

• Microsoft Azure — cloud hosting, storage, databases, and application infrastructure
• Meta — WhatsApp Business Platform and related APIs
• OpenAI — AI-assisted functionality
• Firebase — application services and technical infrastructure where applicable

These providers may process information only as necessary to provide their services to BizFlowAI.

7. Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, or destruction.

However, no internet-based service can guarantee absolute security.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide BizFlowAI services
• Maintain business and customer records
• Meet legal or regulatory obligations
• Resolve disputes
• Prevent fraud and abuse
• Enforce our agreements

When information is no longer required, we may delete or anonymize it in accordance with our data retention practices.

9. Data Deletion

Users may request deletion of personal information associated with their BizFlowAI account or use of our services.

To request deletion, please contact: support@bizflowai.cloud

Instructions are also available at: https://bizflowai.cloud/data-deletion/

We may need to verify the identity or authority of the person making a deletion request before processing it.

Certain information may be retained where required by law, necessary to prevent fraud or abuse, or required for legitimate business or security purposes.

10. Your Rights

Depending on applicable law, you may request:

• Access to personal information we hold about you
• Correction of inaccurate information
• Deletion of personal information
• Information about how your data is processed

Requests can be submitted using the contact information below.

11. Children's Privacy

BizFlowAI is a business-oriented service and is not intended for children.

We do not knowingly collect personal information directly from children for the purpose of creating accounts or using BizFlowAI services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

The updated version will be published on this page with a revised "Last Updated" date.

13. Contact Us

BizFlowAI

Email: support@bizflowai.cloud

Website: https://bizflowai.cloud

For privacy or data deletion requests, please contact us using the email address above.